pak23 Privacy Policy

pak23 is an online betting and gaming platform operating at pak23.pro. We provide Sports Betting, Casino games, Slots, Live Casino, Bingo and related services to registered adult users. For the purposes of this Privacy Policy, "pak23", "we", "us" and "our" all refer to the pak23 platform and its operating entity.

This Privacy Policy applies to all data processing activities carried out in connection with the pak23 platform — including the website at pak23.pro and the pak23 mobile app for Android and iOS. It applies to all registered users and to any visitor who browses the platform without registering.

By registering an account or using the pak23 platform you confirm that you have read and understood this Privacy Policy. If you have questions about how we handle your data, contact pak23 support via the details in Section 13.

pak23 collects several categories of personal data, depending on how you interact with the platform. The main categories are:

Registration and Identity Data

• Full name, email address and date of birth provided during registration.
• Identity verification documents (e.g. CNIC copy) when required for account verification or withdrawal processing.
• Username and password (password stored in hashed form — not readable by pak23 staff).

Financial and Transaction Data

• PKR deposit amounts, withdrawal requests and transaction history on your pak23 account.
• Payment method identifiers (e.g. the last four digits of a card, or a JazzCash/Easypaisa account reference) as retained for transaction reconciliation.
• Bonus and promotional redemption history.

Activity and Betting Data

• Bet history, game session records, Slot play data and Bingo participation logs.
• Account balance history and bonus wagering progress.
• Responsible gaming settings — deposit limits, session reminders, self-exclusion periods.

Technical and Device Data

• IP address, device type, operating system version and browser type.
• App version, session timestamps and feature usage logs.
• Location data at country or city level derived from IP address.

Communications Data

• Content of messages sent to pak23 support.
• Marketing preference settings and opt-in/opt-out history.

pak23 collects your personal data through the following means:

• Direct registration: Information you provide when creating your pak23 account, including name, email and date of birth.
• Platform use: Data generated automatically as you use the platform — bets placed, games played, deposits made, pages visited.
• Identity verification: Documents you submit when completing account verification for withdrawals or at any stage where identity confirmation is required.
• Payment providers: Transaction confirmation data returned by JazzCash, Easypaisa, Raast, banks and card processors after a deposit or withdrawal is processed.
• Cookies and tracking technologies: Session data, device identifiers and usage patterns collected via cookies and similar technologies when you use the pak23 website or app. See Section 7 for details.
• Support interactions: Any information you share with pak23 support via chat, email or other channels.

pak23 uses the personal data we collect for the following purposes:

pak23 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Responsible gaming interventions (such as account flags for unusual activity) involve human support team assessment.

Given that all pak23 transactions are in Pakistani Rupees (PKR) and involve mobile wallet providers used by millions of Pakistanis — JazzCash, Easypaisa, Raast — it's worth being specific about how payment data is handled.

When you initiate a deposit via JazzCash or Easypaisa from the pak23 platform, you are redirected or transferred to your payment provider's own secure interface to authenticate the transaction using your MPIN or biometric. pak23 does not see your MPIN or authentication credentials at any point during this process.

After a transaction completes, pak23 receives a confirmation from the payment provider that includes the transaction amount, a transaction reference identifier and your account reference. pak23 uses this to credit your PKR balance. The full payment credentials remain with your payment provider.

For bank transfers and card payments, card data is handled through PCI-DSS compliant payment processing. pak23 stores only the information necessary to reconcile the transaction — not the full card number.

pak23 does not sell, rent or trade your personal data to third parties for marketing or commercial purposes. We share your data only where it is necessary to provide the pak23 service or where we have a legal obligation to do so.

Service partners: We share necessary data with partners who help us operate the platform — including payment processors (JazzCash, Easypaisa, Raast, bank and card processors), identity verification services, game providers (such as Pragmatic Play, Play'n GO, NetEnt) and cloud infrastructure providers. These partners process your data only as instructed by pak23 and under appropriate data protection terms.

Fraud and security: We may share data with fraud prevention services and, where required, with law enforcement or other authorities where we have a legal obligation or legitimate reason to do so. This would include situations involving suspected money laundering, identity fraud or other criminal activity.

Business transfers: If pak23's business or assets are acquired or merged in whole or in part, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any material change to how your data is processed as a result.

• Game providers receive anonymised or pseudonymised session data sufficient to deliver the game experience — they do not receive your full identity profile.
• Payment providers receive only the transaction data necessary to process your specific deposit or withdrawal.
• pak23 does not share your betting history or account balance with any third party for commercial advertising purposes.

The pak23 website and app use cookies and similar technologies to make the platform function correctly and to understand how it is being used. Here is a plain breakdown of what we use and why:

• Essential cookies: Required for core platform functions — keeping you logged in during a session, remembering your bet slip selections and maintaining security tokens. These cannot be disabled without breaking the platform.
• Functional cookies: Store your preferences such as language settings and responsible gaming reminders you have configured. These improve your experience but are not strictly required.
• Analytics cookies: Help us understand which pages and features are most used, how long sessions typically last and where technical issues are occurring. This data is aggregated and does not identify you individually. We use this to improve the platform.
• Marketing cookies: Used only if you have opted in to marketing communications and are used to avoid showing you promotions you have already seen or claimed. You can opt out of marketing cookies in your account settings.

You can manage cookie preferences in your browser or device settings. Disabling essential cookies will affect your ability to use the pak23 platform — you may not be able to log in or use core features.

pak23 retains your personal data for as long as your account is active and for a reasonable period after account closure to allow for dispute resolution, fraud investigation and compliance with our platform obligations.

Transaction and betting history is retained for a minimum period from the date of each transaction, as required to maintain accurate account records and support any queries or disputes that arise after account closure.

If you request account closure and deletion, pak23 will delete or anonymise your personal data within a reasonable period, subject to retention obligations. Some data may need to be retained longer where there is an ongoing investigation, a pending transaction or a legal hold.

• Active accounts: data retained throughout the account lifetime.
• Closed accounts: core account and transaction data retained for the minimum period required by our operational and compliance obligations.
• Marketing data: deleted promptly upon opt-out or account closure.
• Support communications: retained for a reasonable period to maintain service quality and resolve any follow-up queries.

As a pak23 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact pak23 support in writing with your account details and the specific request.

pak23 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. The platform's registration process requires confirmation that you are 18 or older, and we may request identity verification to confirm this.

If pak23 becomes aware that personal data has been collected from a person under 18, that account will be suspended, the data will be deleted and any associated transactions will be voided. If you are a parent or guardian and believe your child has registered on pak23, please contact pak23 support immediately so we can take appropriate action.

pak23 applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. Key measures include:

• TLS encryption for all data transmitted between your device and pak23 servers.
• Hashed password storage — your password is never stored in readable form.
• Role-based access controls — pak23 staff access to personal data is restricted to those who need it to perform their specific role.
• Two-factor authentication (2FA) available for player accounts for additional login security.
• Payment tokenisation — full card and mobile wallet credentials are not stored on pak23 servers.

While pak23 takes these measures seriously, no online platform can guarantee absolute security. You also have a role to play — use a strong unique password for your pak23 account, enable 2FA and never share your login credentials with anyone. If you believe your account has been compromised, contact pak23 support immediately and change your password.

pak23 may update this Privacy Policy from time to time. When we make changes, the updated Policy will be posted on this page with a revised "Last Updated" date. For significant changes — particularly those that affect how we use your data in a material way — we will notify registered players via email or an in-platform notification before the changes take effect.

Continued use of the pak23 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with changes to the Policy, please stop using the platform and contact support to close your account.

It is your responsibility to check this page periodically. We recommend reviewing it whenever you receive a notification of an update or at least once every few months.

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how pak23 has handled your personal information, please contact the pak23 support team.

You can reach pak23 support via the live chat feature in the platform or app, or by emailing [email protected] (email address — plain text, not a link). Please include your registered account username and a clear description of your query or request. We aim to respond to all data-related requests within a reasonable timeframe.

You can also review our Terms and Conditions and Responsible Gaming pages for further information about how the pak23 platform operates and the tools available to manage your account.